Privacy Policy

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1. Information We Collect

We may collect information including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Measurements and sizing information for custom-made products
• Custom design requirements and specifications
• Photos or reference images that you provide for custom orders
• Payment and transaction information
• Communications between you and PROPS COSTUME
• Website usage, device, browser, and cookie information

Payment information may be processed directly by third-party payment providers. We may not directly receive or store your complete payment card information.

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2. How We Use Your Information

We may use your personal information to:

• Process and manage your orders
• Produce custom-made products according to your measurements and specifications
• Process payments and refunds
• Arrange shipping and delivery
• Provide tracking information
• Communicate with you about your order
• Provide customer service
• Respond to questions and custom project requests
• Improve our products, services, and website
• Prevent fraud and protect our business
• Meet legal, tax, accounting, and regulatory requirements
• Send marketing communications when permitted or when you have agreed to receive them

We process personal information when necessary to provide our services, fulfill our contract with you, comply with legal obligations, protect our legitimate business interests, or where you have provided consent.

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3. Custom Order Information

For made-to-measure and custom-made products, we may collect measurements, photos, artwork, design references, and other information required to create your order.

This information will only be used as necessary to communicate with you, prepare your design, manufacture your product, provide customer support, and maintain appropriate order records.

Please only provide information that is necessary for your order.

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4. Sharing Your Information

We may share necessary personal information with trusted service providers that help us operate our business, including:

• Payment processors
• Shipping and courier companies
• Website and hosting providers
• IT and cloud service providers
• Accounting and professional service providers
• Analytics and website service providers

We only share information reasonably necessary for these services.

We may also disclose information when required by law, regulation, legal process, or government authority.

We do not sell your personal information.

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5. International Data Transfers

Because we operate an international online store and ship worldwide, your information may be processed or transferred to service providers located outside Thailand.

Where required, we take reasonable steps to ensure that personal information transferred internationally receives appropriate protection.

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6. Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember your preferences
• Understand website usage
• Improve website performance
• Support analytics, advertising, or marketing functions

You may control or disable cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.

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7. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, and meeting legal, accounting, or tax requirements.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or anonymize it.

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8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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9. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of certain processing
• Object to certain uses of your information
• Request transfer of your information where applicable
• Withdraw consent where processing is based on consent

Some information may need to be retained where required for legal, accounting, transaction, fraud prevention, or other legitimate purposes.

To request access, correction, deletion, or exercise another privacy right, please contact us at info@props-costume.com.

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10. Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time by following the unsubscribe instructions provided in the message or by contacting us.

Order confirmations, shipping updates, customer service messages, and other transactional communications are not considered marketing communications.

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11. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties.

PROPS COSTUME is not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing their privacy policies before providing personal information.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws.

The latest version will always be published on this page with the updated date.

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13. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

PROPS COSTUME
Operated by 285 STUDIO Co., Ltd.

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285 Soi Wattanasuk Niwet
Bang Khun Non, Bangkok Noi District
Bangkok 10700, Thailand

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Email: info@props-costume.com
Website: https://www.props-costume.com/