Terms & Conditions
This website, https://www.props-costume.com/, is operated by 285 STUDIO Co., Ltd. under the brand PROPS COSTUME.
References to “we”, “us”, and “our” mean PROPS COSTUME. References to “you” and “your” mean customers using this website or placing an order with us.
By using our website or placing an order, you agree to these Terms & Conditions.
We may update these terms at any time without prior notice.
Ordering
When placing an order, you agree that all information, measurements, specifications, and payment details provided are accurate and complete.
All orders are subject to acceptance, product availability, material availability, and successful payment.
Prices, product specifications, designs, and availability may change without prior notice.
Promotional offers, discount codes, and vouchers cannot be combined unless otherwise stated.
For custom-made products, please carefully check your measurements, colors, design details, and specifications before confirming your order.
Changes may only be requested before production begins. Once production has started, we may be unable to change your order.
For order changes, please contact info@props-costume.com.
Product Information
We make every reasonable effort to ensure product descriptions, specifications, images, and prices shown on our website are accurate.
Many PROPS COSTUME products are handmade and custom-made. Small differences between product photos and finished products may occur.
Colors may also appear differently depending on your screen, lighting, fabric batch, material, and printing process.
Small handmade variations are part of the production process and are not considered defects when they do not affect normal use.
Payment
Payments are accepted through the payment methods available on our website.
Unless otherwise stated, prices are displayed in USD (United States Dollars).
Customers are responsible for any currency conversion, bank charges, or payment fees charged by their payment provider.
Your order is confirmed after payment has been successfully received and accepted by us.
Warranty
Because many PROPS COSTUME products are handmade and custom-made for each individual customer, we do not provide a general warranty unless specifically stated on the product page.
Custom-made products may require normal maintenance or repair depending on use, movement, stretching, handling, and care.
Normal wear and tear, improper use, accidents, excessive stretching, friction, moisture, incorrect cleaning, or incorrect storage are not considered manufacturing defects.